Comerica Annual Report 2020

Comerica Incorporated Annual Report 2020

COMERICA INCORPORATED

Founded in 1849, Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, strategically aligned by three business segments: The Commercial Bank, The Retail Bank and Wealth Management. Comerica focuses on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. As of December 31, 2020, Comerica had: $88 billion in assets | $52.3 billion in loans | $72.9 billion in deposits | 432 U.S. banking centers | 7,681 employees (FTE)

OUR MISSION

OUR VISION

To become the highest performing, most respected and most desired bank in the markets we serve.

We will achieve balanced growth and profitability by delivering a higher level of banking that nurtures lifelong relationships with unwavering integrity and financial prudence.

OUR CORE VALUES

OUR PROMISE

Customer-centricity • Collaboration • Integrity Excellence • Agility • Diversity • Involvement

We will Raise Your Expectations ® of what a bank can be.

BOARD OF DIRECTORS

Barbara R. Smith (2) (5) Chairman, President and Chief Executive Officer

Curtis C. Farmer Chairman, President and Chief Executive Officer Comerica Incorporated and Comerica Bank Michael E. Collins (1) (3) (4) Chair and Senior Counselor, Blake Collins Group Former Consultant, Federal Reserve Bank of Cleveland Former Executive Vice President, Federal Reserve Bank of Philadelphia Roger A. Cregg (1) (3) (4) Former President and Chief Executive Officer AV Homes, Inc.

Commercial Metals Company Robert S. Taubman (4) Chairman of the Board of Directors, Chief Executive Officer and President The Taubman Realty Group LLC and The Taubman Company LLC Reginald M. Turner, Jr. (1) (3) (4) Member, Executive Committee Clark Hill PLC Nina G. Vaca (2) (4) Chairman and Chief Executive Officer Pinnacle Technical Resources, Inc. and Vaca Industries Inc. Michael G. Van de Ven (2)

T. Kevin DeNicola (1) (3) (4) Former Chief Financial Officer KiOR, Inc. Jacqueline P. Kane (2) Retired Executive Vice President of Human Resources and Corporate Affairs The Clorox Company Richard G. Lindner (1) (2) (3) Retired Senior Executive Vice President and Chief Financial Officer AT&T, Inc.

Chief Operating Officer Southwest Airlines Co.

(1) Audit Committee (2) Governance, Compensation and Nominating Committee (3) Qualified Legal Compliance Committee (4) Enterprise Risk Committee (5) Independent Facilitating Director

SENIOR LEADERSHIP

Curtis C. Farmer Chairman, President and Chief Executive Officer

Megan D. Crespi Executive Vice President and Chief Enterprise Technology & Operations Services Officer Cassandra M. McKinney Executive Vice President, Retail Bank Christine M. Moore Executive Vice President and General Auditor Jay K. Oberg Executive Vice President and Chief Risk Officer Peter L. Sefzik Executive Vice President, Commercial Bank James H. Weber Executive Vice President and Chief Experience Officer

James J. Herzog Executive Vice President and Chief Financial Officer John D. Buchanan Executive Vice President and Chief Legal Officer/General Counsel Megan D. Burkhart Executive Vice President and Chief Human Resources Officer J. McGregor Carr Executive Vice President, Wealth Management Melinda A. Chausse Executive Vice President and Chief Credit Officer

TO OUR SHAREHOLDERS

To my fellow shareholders, Very few years in our 171-year history have tested the resolve of our colleagues, customers and communitiesmore than 2020. When I assumed the role of Chairman in January 2020, the fundamentals of the economy were strong, and I was looking forward to working with our executive team to drive forward our relationship banking strategy. Then in March, our focus abruptly shifted to weathering the COVID-19 pandemic. In addition, our country endured an economic recession, racial injustice and political unrest. While many will remember 2020 for its tough times, I will also remember it for how our company and colleagues overcame obstacles to achieve many important accomplishments along the way. COVID-19 Response The challenges presented by the COVID-19 pandemic were met with Comerica’s unwavering commitment to raising expectations. We proudly supported our customers, communities and colleagues as we navigated the unprecedented environment together. We quickly mobilized 65 percent of our employees to a remote work environment and maintained the operation of our more than 430 banking centers, while meeting the safety recommendations of the Centers for Disease Control and

Curtis C. Farmer Chairman, President and Chief Executive Officer

Prevention. Additional support for colleagues included Promise Pay to recognize our onsite staff who could not perform their duties from a remote location with additional pay and dependent care stipends. As a result of the hard work of Comerica colleagues, we successfully processed more than 14,700 Paycheck Protection Program (PPP) applications, resulting in $3.9 billion in critical funds to small and medium-sized businesses. In late October, we began receiving our customers’ requests for PPP loan forgiveness and through mid-February over $600 million has been repaid. The second round of PPP commenced in mid-January and as of mid-February, over $500 million has been approved and funded. In addition, our customers’ desire to leverage digital channels increased and we responded by enhancing our retail online capabilities for deposits, as well as loan originations. We also extended hardship relief to customers, waiving fees for overdrafts and granting loan deferrals and amendments, as appropriate. Comerica and the Comerica Charitable Foundation provided $11 million to support community service organizations and small businesses. These funds were deployed to nonprofits delivering services to youth, seniors and other vulnerable populations, particularly organizations addressing food insecurities and access to health care. Comerica Bank also supplied funding to community development financial institutions to support strategic programs designed to meet the needs of small and micro businesses adversely impacted by COVID-19. Social distancing introduced new ways for our colleagues to make a difference in our communities. Comerica colleagues showed their enduring spirit to serve, completing more than 30,000 volunteer hours – many using the power of technology – equating to more than $773,000 worth of donated time. More than 110 virtual business bootcamps hosted across our markets helped small business owners and entrepreneurs improve the long-term viability of their companies. Throughout the year, Comerica facilitated over 500 financial education events impacting more than 35,000 individuals from low- to moderate- income communities. Driving Equity to Achieve Equality The efforts to support our communities during the pandemic was equally matched by initiatives to further our commitment to racial equity, diversity and inclusion. The racial injustice witnessed in 2020 generated emotions of anger, disappointment and frustration across our country and within our company, prompting necessary reflection to address these important topics. We focused on a two-fold plan aimed on aiding the community and fostering a culturally competent workforce. Internally, we launched Diversity Dialogue Sessions and the Ally Series to spark meaningful conversations amoung our colleagues and took several steps to end racial injustice. We are partnering with Minority Depository Institutions, which includes collaboration and mentorship, along with the movement of $10 million in deposits to select institutions that focus on under-served communities. Lastly, we joined the National Business League in supporting black-owned businesses across the country with a $1 million commitment to launch the Black Capital Access Program.

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These important initiatives, along with our ongoing efforts of embracing diversity and promoting inclusion, earned Comerica national recognition. For instance, DiversityInc ranked Comerica third on its 2020 list of Top Regional Companies for Diversity. For the eighth consecutive year, we received a 100 percent on the 2021 Corporate Equality Index related to LGBTQ workplace equality. We stand committed to fostering a culture focused on equity, diversity and inclusion. There is always more progress to be made and we will remain proactive in addressing diversity issues. Focus on Sustainability We continued to make strides in minimizing our impact on the environment to ensure our communities and planet thrive long-term. We achieved our 2020 environmental goals set in 2014 to meaningfully reduce water, waste, paper and greenhouse gas (GHG) emissions. Our GHG reduction efforts reached nearly 52 percent through the third quarter, putting us in preliminary achievement of our 2025 GHG reduction goal of 50 percent and propelling us towards our goal of 100 percent by 2050. Recently, we furthered our environmental commitment by joining the Partnership for Carbon Accounting Financials to better understand the greenhouse gas footprint of our portfolios. As of year-end, we had more than $1.2 billion in green loans and commitments to customers in 13 different environmentally beneficial categories.

Comerica partnered with select Minority Depository Institutions including Unity National Bank in Houston (top left), First Independence Bank in Detroit (top right) and Broadway Federal Bank in Los Angeles (bottom).

We are proud to report that CDP placed Comerica in its leadership category with an A- rating on its climate change questionnaire. In addition, Comerica ranked high on Newsweek’s list of America’s Most Responsible Companies and is among Barron’s 100 Most Sustainable Companies, as well as one of the Global 100 Most Sustainable Corporations by Corporate Knights. Financial Performance The hallmark of Comerica’s success has been our ability to develop meaningful relationships with our customers. While fostering these relationships may have looked different in 2020, we were able to continue to utilize our deep expertise and experience to help our customers navigate these difficult times. Furthermore, we maintained our disciplined credit culture, strong capital base and drive for continuous efficiency improvements. These strengths provide the foundation to continue to deliver long-term shareholder value. This has been demonstrated by our return on equity, which increased to 11 percent in the fourth quarter, and our book value per share, which grew 7 percent over the past year to over $55 per share. Our financial accomplishments included solid loan performance with year-end loans increasing to $52 billion. In addition, year-end deposits reached an all-time high, increasing 27 percent over 2019. This strong growth, combined with prudent management of loan and deposit pricing, and action taken to deploy excess liquidity, helped offset the pressure of rates dropping to ultra-low levels. In light of the swift deterioration of the economy, we significantly increased our credit reserve and took a large provision in the first quarter. However, credit deterioration was manageable, and our net charge-offs for the year were in line with historical norms. Our disciplined credit culture served us well. Card fees and securities trading income growth was strong, while other fees, such as deposit service charges and commercial lending fees, were impacted by the slowdown in economic activity. Expenses remained well controlled and included COVID-related costs. We returned $378 million to common shareholders through dividends, including an increase in the dividend to $2.72 per share and the repurchase of $189 million of common stock (3.2 million shares) in the first quarter. It proved to be a solid performance, particularly considering the difficult environment. Eye Toward the Future Along with challenges, 2020 included change for Comerica. Following recent retirements, our Management Executive Committee now includes several new leaders, forming a diverse team that includes a mix of long-term employees and recent hires. Their ideas and initiatives to continue driving the bank forward will serve to strengthen our company. The pandemic has spurred rapid adoption of digital and mobile products and tools for our customers and businesses. The agility of our information technology division has allowed us to successfully adjust daily operations while continuing to move us forward on our digital journey. As we must remain competitive, our ability to develop and adopt technology – both internally and with the products and services we provide our customers – is key to customer satisfaction and, therefore, our success.

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Digital transformation has been integral to elevating our customers’ experience. How we manage our customer touchpoints and interactions continues to evolve. Feedback from our customers helps us identify gaps and opportunities, as well as respond with improvements to drive higher satisfaction. Also, customer data analytics supports our team’s ability to deepen relationships across all business by finding ways to better serve customers. While there is uncertainty regarding the progression of COVID-19 and the path of economic recovery, the outlook for Comerica remains bright. We find strength in our 171-year history that has seen our company endure economic and political turbulence to continue to serve as a beacon of strength. Our relationship-focused business model and geographic footprint provide diversity and abundant growth opportunities. As an institution, we have struck a balance between growth and conservative management of our balance sheet and credit. We are confident that this is helping us manage through the continued uncertainty and to position us well for the future. Let me say again how proud I am of our approximately 7,700 employees who have demonstrated their unwavering commitment to serving our customers, communities and each other during this unprecedented time. Their efforts are part of our company’s rich history and the resiliency they continue to show will help guide us forward. Lastly, thank you to our shareholders, for your continued support.

Sincerely,

Curtis C. Farmer Chairman, President and Chief Executive Officer

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